Contact
We reply within one business day.
Email is the fastest way to reach us. Write to hi@gridcub.com and include the email address you used at checkout — that lets us find your order immediately.
Common requests
- Download did not arrive — check your spam folder first, then email us. We will resend the link or send it manually.
- File will not open — tell us your Excel version and what you see. We will send a compatible version or a Google Sheets copy.
- Refund request — see the refund policy for what we can and cannot refund, then email us within 14 days.
- Invoice or receipt — your order confirmation from our payment provider is the receipt. If you need a copy, email us with the order date.
About GridCub
GridCub is an independent studio that builds Excel templates for small businesses. Products are digital and delivered by email. We do not provide custom development, accounting services or tax advice.
For order, payment and tax questions, our merchant of record is the seller of record and may need to handle the request directly. Email us first and we will point you to the right place.